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Biology eBook troubleshoot - "You have no Classes"

In October 2013, PearsonSuccessNet, the content provider of the Biology eBook, changed their site layout and updated their user settings.  This has resulted in many students seeing something like this when they log in:

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It was discovered that the students who saw this message were logging in using their email address as their username:

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Solution:

Students should use their username only as their username:

 

2013-11-01_09-50-41.png

 

NOTE: Username and Password is CASE SENSITIVE, which means that you must use capital letters when appropriate.

 

NOTE:  For some students, their username for this site is slightly different.  If you are not able to log in using your username, try adding the second letter of your first name.

For instance:  If Bruce Wayne was unable to log in, he would try: WayneBr39

 

If you are able to log in, you will see this:

 

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NOTE:  You may need to disable your pop-up blocker to open the book.  

 

For further assistance, visit the Tech Support Center in Room 209.

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