Troubleshoot Error 403 Message

Getting the "Error 403: app_not_enabled_for_user" message? If you have trouble joining your teacher's Zoom meeting:

  1. Open the downloaded Zoom app and log out.
  2. Go to and sign out of all Gmail accounts on your browser.
  3. Quit out of your browser completely. Mac users can click Chrome in the upper left, then click Quit Google Chrome. Windows users should click the X in the upper right corner to close out all instances of the browser.

  4. Restart your computer.
  5. Open your Chrome browser back up and sign into Schoology to access the Zoom link on the course's Schoology page.
  6. When the Zoom meeting launches, you may be prompted to select your O'Dowd Google account.
  7. If, after trying the steps above, you are still unable to join, try joining Zoom from another browser.
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